Episode 168

The Role of Benchmarking During Uncertain Times w/ Shoshana Maraney

Published on: 9th February, 2023

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Shoshana Maraney , to discuss the challenges faced by fraud prevention professionals in an era of increased uncertainty, and the project they've recently finished that they hope will become a helpful gift to the fraud-fighting community.

Shoshana & Karisse add a few more points to what Karisse was considering on Tuesday's episode: The same qualities that make online fraud prevention professionals great at identifying & protecting their company from fraud threats can also make uncertainty & stress within the workplace, whether they're struggling with challenging co-workers, bosses, or unrealistic expectations.

They complete the episode by sharing a project they've kept "under wraps" for months that is now ready for the input & help of fraud-fighters working for e-commerce and/or marketplaces to create a blueprint for the community to learn from each other. The 1st annual Fraud Benchmarking Survey couldn't have come at a better time, providing online merchants information to help them understand where they stand against their peers, and how to improve their organizations, while navigating the "unchartered waters" of working in tech during these challenging economic times.

If you work for an online merchant in fraud prevention, please e-mail info@chargelyticsconsulting.com w/ the subject line "Benchmarking survey" & Karisse's team will make sure you receive a link to fill out the survey (in 20 mins or less!).

To connect with Shoshana on LinkedIn for freelance writing or marketing strategy services, or to follow her for insightful posts & information: https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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About the Podcast

Fraudology Podcast with Karisse Hendrick
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".

Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.

On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!

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Karisse Hendrick