Fraudology Podcast with Karisse Hendrick

Rolled Up

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast! read less
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Episodios

Lessons From a Networking Experiment with "The Famous Fraud Guy" (Andrew Austin)
Hace 4 días
Lessons From a Networking Experiment with "The Famous Fraud Guy" (Andrew Austin)
Fraudology is presented by Sardine.In this episode of Fraudology, we're joined again by Andrew Austin, a seasoned expert in fraud prevention, as he shares the significance of networking and building trustworthy relationships for career advancement in the fraud industry. Andrew talks about his engaging "Fraud Fridays in February" initiative, where he opened his calendar to anyone in the fraud, AML, cybercrime, or the law enforcement community, emphasizing the unmatched value of personal connections over cold call tactics.Our host, Karisse Hendrick, and Andrew delve into the finer points of creating genuine rapport through their candid and sometimes comical experiences, including Andrew's lighthearted social media antics as the "Famous fraud guy." They discuss the caution required in today's digital networking age against potential fraudsters, the nuances of vendor relationships, and the positive outcomes of non-agenda-driven communication.Listen now for rich insights on the blend of professionalism and personality in networking, and why trust and collaboration take precedence over sales in fostering long-term industry partnerships. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
The Rise of AI Scams: Staying One Step Ahead
11-04-2024
The Rise of AI Scams: Staying One Step Ahead
Fraudology is presented by Sardine.In this episode of Fraudology, Karisse Hendrick dissects some of the week's most impactful fraud news. Discover the grave consequences of the AT&T data breach resulting in over 73 million compromised customer profiles, with insights on its potential effect on online fraud. Dive into the controversial lawsuit where the New York Attorney General takes on Citibank for inadequate fraud victim protections, leading to significant financial losses for consumers. Plus, learn about the FBI's warning regarding advanced AI kidnapping scams and hear why a simple family safe word could be your best defense against these high-tech threats. Tune in for a deep dive into these topics and understand the importance of staying informed in the ever-evolving world of online fraud.Remember to like, share, and subscribe to Fraudology for the latest insights and discussions on safeguarding against online scams and embracing your inner fraudologist. Stay vigilant and we'll catch you in the next episode.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Unveiling Sextortion Scams & The Financial Fraud Behind Them
09-04-2024
Unveiling Sextortion Scams & The Financial Fraud Behind Them
Fraudology is presented by Sardine.In this episode of Fraudology, host Karisse Hendrick sits down with Senior Intelligence Analyst Paul Raffile, to delve into the alarming rise of financial sextortion schemes targeting minors—a crime that has seen an 18,000% increase in reports over the past two years. Paul, with his extensive experience in combating financial fraud and cybercrime, sheds light on the ruthless tactics employed by cybercriminal groups like the Yahoo Boys, who not only financially exploit teenagers but also inflict devastating psychological harm, sometimes leading to tragic outcomes.This discussion emphasizes the pressing need for awareness, robust conversations at a national level, and targeted preventative measures by parents, social media platforms, and financial institutions to address and combat this heinous and escalating threat.*This episode does contain sensitive topics including sextortion of minors and teen suicideTo Connect or Follow Paul Raffile on LinkedIn: https://www.linkedin.com/in/raffile/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-preroll sardine 12023-q4-postroll sardine 1
Trust in Crowdfunding: The Battle Against Online Scammers
26-03-2024
Trust in Crowdfunding: The Battle Against Online Scammers
Fraudology is presented by Sardine.In this episode of Fraudology join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Adi Raghuwanshi, senior director of engineering at Indiegogo, to delve into their cutting-edge fraud prevention strategies. Discover how Indiegogo's integration of Spec's technology has transformed their approach, significantly reducing chargeback filings and account takeovers, and how their user behavior tagging system provides deeper insights into fraudulent activities without compromising platform performance.Key moments:00:00 - 05:09 Software engineer with experience in US and India.05:17 - 08:00 Trust is crucial for timely, safe deliveries.08:03 - 12:50 Chargebacks can affect customer base and bottom line.12:55 - 16:29 Extra authentication methods issued for suspicious transactions.16:30 - 17:27 Be proactive in stopping early attacks online.17:28 - 22:41 Checkout process includes fraud checks and onboarding.26:28 - 31:00 API enables asynchronous feedback loop for fraud detection.31:45 - 34:50 Account takeover using bots and proxies stopped.34:59 - 41:00 Bot traffic affects conversion rates and decisions.41:06 - 43:00 Responsive staff, unexpected insights from fraud partner.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Avoiding Scams in 2024: Expert Tips You Need to Know
21-03-2024
Avoiding Scams in 2024: Expert Tips You Need to Know
Fraudology is presented by Sardine.In this episode of Fraudology host Karisse Hendrick delves into the recently released Better Business Bureau (BBB) Scam Tracker Risk Report, highlighting the prevalent scams and the changing landscape of online fraud. She discusses the differences between scams and fraud and provides insights into the top risky scams, including investment and cryptocurrency scams, employment scams, and online purchase scams. Karisse also emphasizes the impact of scams on younger demographics and offers practical tips for avoiding scams, making this an essential listen for anyone navigating the complexities of online fraud.00:00 - 04:00 Intro exploring online fraud from e-commerce perspective.04:14 - 09:00 Because of limited data trends are not fully representative.09:10 - 11:20 Tech roles harder to find and online scams rise.11:28 - 14:30 Scammers are using social media for fraud growth.14:38 - 18:30 Youth vulnerable to financial scams causing mental health impact.18:37 - 20:30 McKenna talks about business check fraud risks.20:59 - 23:00 Key tips to avoid scamsFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Cracking the Code of Merchant Risk with MRC experts
19-03-2024
Cracking the Code of Merchant Risk with MRC experts
Fraudology is presented by Sardine.In this episode of Fraudology join our host Karisse Hendrick as she explores the fascinating world of fraud prevention and payments with industry experts Angela Borden, of Little Ceasars' Pizza & an active member of the education committee; Tina VanBrunt, a trailblazer from the Gamer Safety Alliance and the MRC board; Mary Chen from Walmart+ and the MRC Americas' Advisory Board; Holly Sandberg, Director of Trust & Safety at Reverb who's passionate about the thrill of fighting fraud; and Marko Medenica, with his rich background in payments and subscriptions at companies such as Google and now Grammerly. Chapters:00:00 -09:00 Learning payment and fraud, leading and educating.09:17 - 10:00 Challenging experience in live events industry recounted.10:57 - 17: 00 The perfect storm into fraud detection career.17:04 - 27:00 How to overcome fears like public speaking.27:06 - 32:00 Connect with diverse colleagues to learn and grow.32:43 - 34:00 Record submissions, inclusive sessions, challenging selection process.34:35 - 42:00 Prioritizing MRC, career growth, and impactful work.42:53 - 45:00 Excitement for expanding education and professional development.45:03 - 53:00 Founding mentor emphasizing importance of one-on-one interaction.53:42 - 55:00 Plan and prioritize, schedule networking engagements.55:49 - 01:00:00 Reflect on impactful learning, revisit, and use data.Don't forget to subscribe for more insightful episodes like this!To learn more about the MRC including their upcoming conferences: www.merchantriskcouncil.orgTo connect with MRC members featured in this episode: (No solicitations please)Angela Borden: https://www.linkedin.com/in/angelamborden/Tina VanBrunt: https://www.linkedin.com/in/tinavanbrunt/Mary Chen: https://www.linkedin.com/in/mary-chen-mba/Holly Sandberg: https://www.linkedin.com/in/hfsandberg/Marko Medenica: https://www.linkedin.com/in/markomedenica/Special thanks to the Merchant Risk Council for coordinating this episode with Fraudology.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Approaching Fraud as a Technology Problem w/ Booking .com - Part 2
14-03-2024
Approaching Fraud as a Technology Problem w/ Booking .com - Part 2
Fraudology is presented by Sardine.In this episode of Fraudology host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 2 of this conversation, the experts immerse into the evolution of fraud operations, discussing the critical S-curve journey of technology and processes in organizations. They explore the importance of staying ahead of fraudsters by continuously innovating and share strategies for cultivating robust fraud prevention measures, even during the maturity and saturation phases where the initial rapid growth and celebrated performance gains begin to level off. The conversation is rich with insights on the necessity of inter-departmental collaboration, the value of learning from past mistakes, and the significance of maintaining agility to keep fraud at bay. Don't miss out on the culmination of this enlightening conversation that will leave any fraud professional better equipped to protect their platform and drive future innovations.Don't forget to subscribe for more compelling episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Approaching Fraud as a Technology Problem w/ Booking .com - Part 1
12-03-2024
Approaching Fraud as a Technology Problem w/ Booking .com - Part 1
Fraudology is presented by Sardine.In this episode of Fraudology, host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 1 of this 2 part conversation, delve into both Sriram and Calvin's unique journeys within the fraud prevention world as they focus in on the critical role of product management and the intersection of technology and fraud strategy. Furthermore, they explore the evolution of fraud technology using the S-curve model to understand and anticipate the lifecycle of anti-fraud efforts, offering invaluable insights on operational teamwork, quick wins for stakeholder buy-in, and adapting strategies for varying stages of technology adoption. Don't miss this engaging blend of expertise, analogies, and humor that underscores the dynamic battle against fraud.Don't forget to subscribe for more insightful episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Balancing AI with the Human Touch: The Key to Safer Online Communities w/ Alice Goguen-Hunsberger
05-03-2024
Balancing AI with the Human Touch: The Key to Safer Online Communities w/ Alice Goguen-Hunsberger
Fraudology is presented by Sardine.In this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud. Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.To connect directly with Alice Goguen-Hunsberger:https://www.linkedin.com/in/alicehunsberger/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Shielding Your LinkedIn Presence: Pro Tips for Safe Online Networking
22-02-2024
Shielding Your LinkedIn Presence: Pro Tips for Safe Online Networking
Fraudology is presented by Sardine.In this eye-opening episode of Fraudology, host Karisse Hendrick delves into the increasingly complex world of insider recruitment tactics and the sophisticated ways fraudsters target industry professionals through platforms like LinkedIn. From the unexpected risks of wearing work attire in public to the sobering reminder of online reputation management, Karisse carefully unpacks the fine line between professional visibility and personal safety, emphasizing the need for privacy settings and vigilance in safeguarding oneself from being a fraudster's next insider or victim.Tune in to learn crucial strategies for protecting your digital footprint, why your LinkedIn profile might make you a target, and how services like "Onerep" can assist in cleaning up your online presence. Karisse discusses why staying connected within your professional network is vital, and she shares her personal experiences to highlight the real-world implications of online exposure. This is a must-listen for anyone navigating the intricate dynamics of internet security and career networking in the fraud-fighting community.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Spoofed and Doxed: A Veteran's Blueprint for Countering Online Personal Attacks
20-02-2024
Spoofed and Doxed: A Veteran's Blueprint for Countering Online Personal Attacks
Fraudology is presented by Sardine.In this harrowing episode of Fraudology, host Karisse Hendrick is joined by an expert in fraud prevention and trust and safety with two decades of professional experience, who reveals their ordeal of being targeted by a relentless online harasser. The discussion unveils the dark side of social media and online communities, where the intersecting worlds of virtual reality and personal safety collide, leading to the serious real-world consequences of doxing and digital harassment.Listeners are taken on a journey through the dangerous consequences of inadequate security within online platforms, as our anonymous guest recounts the escalation from information leakage to life-disrupting threats and the challenges of dealing with unresponsive law enforcement and social media companies. This episode serves as a crucial wake-up call about the importance of protecting personal information online, the psychological impact of targeted harassment, and practical measures for safeguarding privacy in an increasingly connected digital landscape.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
The Refund Fraud Detection Company That was a....Fraud
15-02-2024
The Refund Fraud Detection Company That was a....Fraud
Fraudology is presented by Sardine.Join Karisse Hendrick on Fraudology as she unveils the troubling saga of Refend .AI, a company that once claimed to help merchants combat refund claims fraud, but has since vanished from the scene. In this revealing episode, Karisse takes us through the labyrinth of refund fraud, sharing insights on various schemes like false claims of "did not receive", "empty box scams", false tracking IDs ("FTIDs"), and more. -While also revealing her own disconcerting encounters with fraudulent activities this week.Uncover the complex world of online fraud, where Karisse shares her expertise on pattern detection and data analysis to fight against the deceptive tactics of Refund Claims Fraud. She discusses the challenges and nuances of refund fraud, from the subculture of tech-savvy young fraudsters to the recent controversial outing of Refend .AI's founders. Frank-on-Fraud's article on Refend .AI:https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Fraud News: Deepfake Deception & Rampant Social Media Ad Fraud
08-02-2024
Fraud News: Deepfake Deception & Rampant Social Media Ad Fraud
Fraudology is presented by Sardine.In this explosive episode of Fraudology, we dive into the underbelly of online scams, the unethical use of AI such as deep fakes, and the ongoing strife within major social media platforms to maintain content integrity amidst layoffs and fraudulent activities. With a captivating discussion on how the landscape of fraud is ever-evolving, Karisse unpacks the interconnected nature of fraudulent schemes across social media, the rise of AI-generated content and its implications, and the critical need for robust cybersecurity measures against the backdrop of rapidly advancing technologies. Join us on Fraudology to unravel the complexities of modern fraud and gain insights into protecting yourself in the digital world.Articles Referenced In This Episode:Social Media Ad Fraud:https://www.businessinsider.com/social-media-flooded-spammy-ai-content-2023-8https://www.theinformation.com/articles/musks-x-is-flooded-with-ad-spam-stolen-credit-cards-may-be-keyhttps://www.404media.co/fake-bill-ackman-and-jim-cramer-instagram-ads-are-trying-to-take-my-money/The $25 Million (Deepfake) Conference Call:https://www.wionews.com/technology/hong-kong-office-employee-loses-more-than-25-million-after-video-call-with-deepfake-chief-financial-officer-686908Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1