The New Face(s) of Account Takeovers (ATOs) w/ Mike Lewis and Shawn Colpitts

Fraudology is presented by Sardine.

Account takeover is a familiar threat to all businesses that encourage customers to establish online accounts. Its advent enabled fraudsters to operate with impunity once they had illegally obtained data to access someone’s account.

Over the years, fraud pros have come up with different ways to identify and stop ATOs. But, as with other types of attacks, fraudsters constantly alter their tactics and innovate, finding new ways to leverage old attacks. In this replay of a popular panel session for the CNP Virtual Summit Series, moderated by Karisse, Mike Lewis (Head of Engineering & ML for Risk at Square), and Shawn Colpitts (Senior Fraud Investigator for Just Eat Takeaway) will share the most recent developments that have changed the way bad actors are accessing, using and monetizing online customer accounts.

These experts shared so much in less than an hour, from how ATOs attack methods have changed in the last few years, some of the reasons why they're scaling so quickly, along with innovative detection & prevention methods from additional layers of technology to process adaptations, to advanced Machine Learning algorithms. Additionally, Mike introduces the term "Targeted friction" as a way to only apply friction in the cases of outliers, instead of an entire group of customers.

Links:

To watch/learn from other sessions hosted by the CNP Virtual Summit Series:

https://www.cnpvirtualsummit.com/

To read the article by David Press, for Airbnb's technical blog:

https://medium.com/airbnb-engineering/fighting-financial-fraud-with-targeted-friction-82d950d8900e

To connect with Mike Lewis, at Square:

https://www.linkedin.com/in/mjlewis/

To connect with Shawn Colpitts at Just Eat Takeaway:

https://www.linkedin.com/in/thefraudelist/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1