The Power of Feedback in Fraud Prevention: Matt Vega Explains

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In this insightful episode of the Fraudology Podcast, host Karisse Hendrick welcomes back Matt Vega, now Chief of Staff at Sardine, to discuss the latest trends in marketplace fraud and seller risk. Matt shares his unique perspective from both the customer and vendor sides, explaining how Sardine's customizable fraud tech stacks are revolutionizing fraud prevention across industries.

The conversation dives deep into the importance of feedback mechanisms in fraud detection, with Matt emphasizing how crucial it is for companies to provide outcome data to their fraud prevention vendors. He argues that this feedback loop is essential for fine-tuning fraud detection models and improving overall performance.

The episode also tackles the misconception that friction always leads to customer churn, with Matt presenting compelling evidence that strategic, risk-based friction can actually increase customer trust and engagement. Listeners will gain valuable insights into cutting-edge fraud prevention strategies, including the power of device intelligence and behavioral biometrics in identifying seller fraud.

Tune in to learn how to build a more robust fraud prevention strategy for your business.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

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She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.