Episode 243

Planting "Tripwires" & "Landmines" using Behavioral Biometrics w/ Matt Vega @Novo.co

Published on: 28th November, 2023

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick welcomes Matt Vega, the seasoned Director of Fraud Strategy at SMB Financial Services company, Novo Co. With years spent navigating the complex landscape of fraud prevention for prestigious companies like Instacart and Fanatics Digital, Matt provides intriguing insights into effective fraud strategy that will continue to adapt & scale as needed.

Karisse & Matt delve into the importance of understanding good customer behavior and user journeys in order to detect anomalies, and the significant role behavioral biometrics play in this process. They also discuss their experiences with fraud vendors, emphasizing the critical need for creating partnerships, understanding the people & the business you partner with, and the need for businesses to possess strong redundancies and failover systems.

Listen in for an enlightening discussion on Matt's strategy development journey, experiences with Sardine, and thoughts on the future of fraud prevention.

Previous episodes with Matt Vega:

January 2021: From Military Intelligence to Fighting Fraud at Instacart:

https://fraudology-podcast.captivate.fm/episode/episode-16-from-military-intelligence-to-anti-fraud-leader-with-matt-vega-at-instacart

Feb. 2022: NFT Fraud Fighting & Working With MLB:

https://open.spotify.com/episode/7Jk1btDFdProD3tJ4YlLEl?si=81e37ccec7964e62

Feb. 2023: Building a Fraud Strategy for a Complex Business model (also w/ Sidharth Shah):

https://open.spotify.com/episode/1YbaKFEasHV9iPh9i4Tch2?si=3285fae4f458463a

Feb. 2023: Identifying Fraud Before it Happens (also w/ Sidharth Shah):

https://open.spotify.com/episode/2ksLgUvUimf1wmYZ8HLTkh?si=6754e6e281df4701

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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About the Podcast

Fraudology Podcast with Karisse Hendrick
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".

Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.

On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!

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Karisse Hendrick