Episode 40

How do Issuing Banks Fight Fraud? - Interview w/ Robby Perry - Pt 1

Published on: 9th November, 2021

There are traditionally silo's within the e-commerce payment & fraud eco-system, especially between the card brands, the issuing banks (aka - Credit card companies), and e-commerce/mobile merchants. While there is some reason for this, the value of understanding the other "side's" perspective is immense, especially because they share the same customers and fraudsters.

This week, Karisse got a chance to talk to fraud-fighter Robby Perry and learn a lot about issuing banks' approach to fraud prevention. Robby is now a fraud advisor for FraudTech company Sentilink. Prior to this, he held positions in investigations and fraud for Chase bank, Capital One, and Walmart and shares his perspective and expertise from the lens of the credit card companies.

In this episode, Robby discusses:

  • What some of the biggest differences are between fighting fraud for a credit card company and for CNP merchants
  • What the biggest motivation of most issuing banks are, which impacts the majority of their processes & policies
  • Why it's not a priority for most issuers to partner/collaborate with CNP merchants on fraud cases & investigations; while also providing ample examples of why he recommends it
  • What some of the biggest misconceptions are between these two entities, and what can be gleaned from each

Make sure you subscribe to the Fraudology Podcast to be alerted when Part 2 of this interview is released when Robby will answer listener questions.

To be connected with Robby Perry, you can find him on LinkedIn here: https://www.linkedin.com/in/robbyperry/

Connect with Karisse on LinkedIn and stay up to date with all fraud news.

Mentioned in this episode:

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About the Podcast

Fraudology Podcast with Karisse Hendrick
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".

Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.

On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!

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Karisse Hendrick