Episode 56
Macy's Director of Fraud Strategy Discusses In-Person and Online Loss Prevention (Part 1)
Published on:
25th January, 2022
This episode of Fraudology is presented by SEON.
Gary Novello Jr, has been preventing in-store fraud in stores like Home Depot, Bloomingdales before moving to online fraud prevention at Macy's. In this episode, he and Karisse discuss:
- Differences between in-person and online loss, including velocity of loss, and additional losses online.
- Impact of collaboration and influence for internal communication.
- Using analytics and data for root cause analysis.
- What you need to be an effective vendor (you can't fight fraud half way), and how to have great relationships with your vendors.
- Setting goals to the right timeline.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
Mentioned in this episode:
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