Impersonation Scams: How Retailers Fight Back

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In this episode of the Fraudology Podcast, Karisse Hendrick dives deep into the world of impersonation scams targeting major retailers and financial institutions. Drawing from an off-the-record conversation with a fraud expert at a large retailer, Karisse reveals insider strategies for combating these increasingly prevalent scams. She explores how fraudsters impersonate well-known brands like Amazon, Microsoft, and Best Buy to trick victims into purchasing gift cards or sharing sensitive information.

The episode highlights innovative tactics used by retailers to shut down scam phone numbers and websites, monitor suspicious gift card activity, and work with law enforcement. Karisse also discusses the importance of training store employees to spot potential victims and implementing crisis training for fraud teams dealing with distraught customers.

With impersonation scams on the rise, this episode provides invaluable insights for fraud fighters and consumers alike on recognizing and preventing these deceptive schemes. Tune in now to arm yourself with the latest knowledge on impersonation fraud and learn how major brands are fighting back.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

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She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.