How Can I Explain the Impact of Fraud to the Business? w/ Robert Capps

Fraudology is presented by Sardine.

As more lay-offs, budget cuts, feeling unappreciated, and expectations to do more with less continue to impact online fraud-fighters, the consistent question that keeps coming up is often "How can I get my business to understand the value, impact, and importance of pro-active fraud-prevention?"

Last week, Robert Capps shared his perspective on WHY fraud-fighters traditionally have a hard time communicating w/ their leadership and the heads of other departments. This week, he's here to share:

• HOW to define core metrics to share with leadership & other departments to help them better understand the impact of fraud losses on the business
• HOW to create a compelling business case; whether to request new technology or resources or in response to the latest idea/proposal by another department that will most likely cause more risks for losses
• HOW to advocate for your fraud team to increase their pay bands. Many fraud leaders are losing great talent to competitors because of pay; how can they use facts & data to justify higher pay for these highly trained & skilled team members?

To connect with Robert Capps on LinkedIn: https://www.linkedin.com/in/rwcii/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1