Episode 144

How a Top Retailer Prepares For Holiday Fraud w/ Dajana Gajic-Fisic (JD Sports NA)

Published on: 8th November, 2022

Fraudology is presented by Sardine.

With Holiday season 2023 just around the corner, Dajana Gajic Fisic, Head of e-commerce fraud & risk management for JD Sports North America (previously Finish Line), joins Fraudology to share some of her strategies to prepare for the biggest sales quarter of the year in retail.

While not all online companies earn 50%+ of their revenue in Q4, retailers with popular consumer goods, electronic gift cards, and subscription packages are preparing for late nights & early mornings. And for fraud-fighters, more sales + more demand = more fraud risks. Especially for a Holiday season during an economic downturn.

In addition to talking about what the holidays can mean for fraud-fighting, Dajana also shares some of her top tips for fraud-fighting in the holiday season. She also talks about why she removed all manual review functions from her team and how she was able to do this with great confidence. And she also talks about the topic she first discussed on Fraudology back in January 2022, working closely with cross-functional teams and demonstrating the value & knowledge within the fraud department to leadership.

To watch Dajana's talk on "Preparing for the holidays in retail fraud" for the CNP Summit Series last month (for free), follow the instructions found on their site here:

https://www.cnpvirtualsummit.com/global/en-us/access-virtual-summit.html

To connect with Dajana on LinkedIn (No solicitations, please): https://www.linkedin.com/in/dajana-gajic-fisic/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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About the Podcast

Fraudology Podcast with Karisse Hendrick
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".

Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.

On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!

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Karisse Hendrick