Episode 7 - Fraud-Fighting + Collaboration with Eric Rainsberg (Macy's)

Today's What the Fraud segment covers a recent headline about a former Amazon employee being arrested for federal (US) charges for issuing fraudulent refunds. Because refund fraud has been a topic that Karisse has been working to educate e-commerce companies, as well as consumers about, she provided her take on this case, as well as what online companies can do to prevent internal refund fraud.   Our guest this week is a well-respected leader in the online retail fraud prevention space. Eric Rainsberg, the Director of Fraud Strategy and Analytics for Macy's shares how he got started in fraud prevention, some of his most memorable fraud cases, and how he and his team have been successful in building partnerships internally, with other departments such as Marketing, IT, Finance and Customer Service.   This episode is sponsored by Sift. Sift is committed to working with merchants to adopt a Trust & Safety strategy to encourage growth while balancing prevention. To learn more: www.Sift.com/Fraudology.   Resources: A former Amazon employee was arrested and charged with fraud, accused of issuing $96,500 in fraudulent refunds https://www.businessinsider.com/amazon-employee-arrested-charged-with-issuing-96500-in-fake-refunds-2020-10     US Department of Justice Criminal Complaint against Vu Anh Nguyen, former Amazon employee referenced in the above article: https://www.documentcloud.org/documents/7222327-US-v-Vu-Anh-Nguyen-criminal-complaint.html  

To connect with Eric Rainsberg: 

https://www.linkedin.com/in/ericrainsberg   Subscribe to Fraudology to be alerted when new episodes are out, and if you enjoyed this episode, please rate & review this show to help others discover it.   Finally, thanks to JourneyGurl Productions for editing and producing this podcast.

Mentioned in this episode:

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