Episode 36
EP36: We Need to Talk About Refund Fraud...
Refund Fraud targetting e-commerce retailers & food delivery companies specifically has been on the rise over the last few years. In one study, they concluded that INR (Inventory Not Received) claims have increased over 33% in US retail in 2020. While claiming INR is the easiest way for a refund fraudster to keep the product & receive their money back, it's not the only way.
In this episode, Karisse will talk about:
-How she learned about this issue & what she's done so far to help merchants combat it
-Why this particular category of online fraud is so challenging to identify, quantify, and prevent
-The secondary economy that has been created to offer various services to support refunders such as refunding-as-a-service, "boxing" services, re-shipping or drop addresses, online training, etc.
-What, if any technology solutions exist to help your company detect and protect against refund fraud
-That there are several strategies, through policy, process, and data analytics to identify and prevent losses from increasing.
Resources discussed on the episode:
Episode 4 of the Fraudology Podcast "The New Threat to Online Retailers: Fraud as a Service" (Can be found on this podcast feed on your favorite podcast platform)
Online FraudCast Episode 46 "Criminal Intent. Recovering Fraudster "Jay" Visits the FraudCast
Register for the upcoming Refund Fraud Virtual Workshop, presented by Karisse Hendrick, owner/Principal Consultant of Chargelytics Consulting! This will be the only workshop on this topic we offer in 2021& registration will be limited. For more information:
https://www.chargelyticsconsulting.com/refundfraud
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This episode was edited & produced by the exceptional team at Journey Gurl Productions.
Mentioned in this episode:
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