Episode 25

EP25: Are More Fraud Chargebacks A Sign of More Fraud?

Published on: 9th April, 2021

Online merchants have been reporting an increase in chargebacks with fraud reason codes over the last several months. But, when researched, what definition of "fraud" is being used?

In this episode, Karisse goes in-depth in discussing how reason codes are selected, the main reasons why merchants are seeing large percentages of their total chargebacks be with the "fraud" reason code, and best practices for managing these chargebacks, including marking them as "fraud" in your scoring system. And, if you outsource or have ever considered outsourcing your chargeback management process, Karisse shares her three non-negotiable criteria for recommending a chargeback management company.

To contact Karisse, you can e-mail her assistant at info@chargelyticsconsulting.com or reach out on LinkedIn: https://www.linkedin.com/in/karissehendrick/

If you enjoyed this episode, please rate & review the Fraudology podcast on your favorite podcast platform. And to be alerted when new episodes are released, subscribe to this podcast!

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About the Podcast

Fraudology Podcast with Karisse Hendrick
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".

Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.

On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!

Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!

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Karisse Hendrick